Application Support Analyst
Job no: 495197
Work type: permanent full time
Categories: Digital, Information Technology
The Bauer Technology Delivery Team is responsible for delivering and maintaining the Technology components for all Applications used across the business. This includes internal business applications, integration with vendor supplied systems, external systems for use by business partners and consumer ecommerce web sites.
The Application Support Analyst to provide 1st, 2nd and 3rd level support for applications and services across the finance landscape.
Key Responsibilities will include:
- Managing the Incident and support queues effectively
- Investigating bugs and issues in a timely manner
- Timely escalation as required to appropriate teams e.g. BA, Developers and Tech Ops team
- Able to quickly identify the root cause of issues, find a solution, co-ordinate and implement that solution into the production environment
- Communicate with users regularly via phone, emails and online support tools about incident status and solutions.
You will bring:
- Knowledge of Leading ERP systems
- Intermediate knowledge with SQL
- Familiarity with TM1 preferable (not essential)
- Highly organised and great communicator
- Proven experience in a similar support role
Why Join Bauer?
Bauer Media is Australia's leading multi-platform publisher, with investments spanning magazines, digital and live experiences.
Inspiring people are at the heart of our company. You'll find great people here who will inspire you to deliver your best. Our workforce is diverse and all working together to bring to life amazing products.
Joining Bauer will help you grow your career, connect with inspiring people and develop new skills in this exciting time of evolution in the media industry.
The right person will join a fantastic and supportive team of highly successful people, with a great culture and endless opportunity for career progression.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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